Last year I dumped my external backup drive to have a "more secure" off site backup alternative. (BIG MISTAKE) I saw many promotions on their service, everything made sense. Cost was reasonable and all that.
So I enrolled. Made sure that all my files were backed up through their app and all of that.
One day My hard drive crashed... OMG,,, well no worries, Carbonite has my files backed up.
I proceeded to restore my files. Surprisingly I noticed that my restore was going WAY SLOOOOOW. I diagnosed my network, new hard drive and internet connection.
I have 400 Mbps internet service... Well I found our that after all my download was not exceeding 3 Mbps. I proceeded to call tech support and after many attempts and escalations the told me that that was the maximum throughput I will ever need. That no matter which plan I enrolled their technology will not allow for greater speed because they do one file at the time,,, they encrypt and then decrypt,,,, they cant do it any faster.
So, be prepared to wait weeks for your download to complete.
Just don't expose yourself to this scam... It will NOT save you when you... (Read the full review)