Watch out for Auto-Renew and NO Refunds 02 October 2012 Reviewer: Dberky from Utah, USA
145 of 321 people found this review helpful
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Watch out for the Carbonite auto-renew and the NO refund clause buried in their extensive Terms of Service document. I tried Carbonite after Mozy raised their prices through the roof. After an initial burst of backing up files the "throttled" speed was so slow that it was going to take 6 months to finish my 250GB backup - so much for unlimited storage. I stopped using Carbonite and uninstalled it over 9 months ago. They hit me at the end of July for a surprise auto-renew. I went to their website and used a contact form to ask them to cancel the renewal and give me a refund. No response from them for 2 months. Finally I replied to the invoice they sent me and they did reply but pointed out that they give NO refunds AFTER you have paid. I did't realize or remember that the account would auto-renew - they don't tell you that when you register for an account unless you read their 3400+word Terms of Service agreement and they DO NOT tell you anywhere on their emailed signup/Invoice/Welcome documents about the auto-renew feature. A great way to steal one more year's worth of service from unsuspecting customers. Charge-back here I come.
In summary, I would not recommend Carbonite to a friend.