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Editor's Overall Rating:
Average User Rating:
(based on 4 reviews)

Category: Online File Storage & Data Backup Sites (AKA Online Cloud Storage Services)
Website: http://www.mozy.com

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Mozy (MozyHome) has too many problems
01 February 2011
Reviewer: Dudley Brooks from San Francisco, CA, USA

232 of 466 people found this review helpful

Storage Space:
Ease of Use / Navigation:
Ease of Joining / Registration:
Customer Support:
Value for Money:
Overall Star Rating:

I first tried Mozy a year or so ago. I was never even able to get it to install successfully on OSX 10.4 (Tiger). Several months ago I tried an updated version, which did install. I opted for the $4.95/month unlimited storage. This time I was never able to get it to backup successfully. I repeatedly got either Connection Errors (server-side) or User Errors (client-side, obviously). On rare occasions it would work for a while, and I did get *some* files backed up. After much tech support, I was told that the only solution was to upgrade to OSX 10.6 (Snow Leopard) so that I could upgrade to the latest version of MozyHome. After doing so, at least I stopped getting error messages. But MozyHome has been stuck on "Next Backup: any moment now" for several days, as well as showing "Last Backup: never". On the other hand, it shows 370,000 of 542,000 files backed up -- but 542,000 is nowhere near all the files that I selected for backup. While waiting for tech support on this issue, I got a notice this morning that they are changing their unlimited storage to a limited storage with tiered pricing. It said that my 19GB would only add $1.00 to my monthly cost. But of course it's only 19GB because MozyHome is not backing up everything I asked it to back up. (That's why I gave 4 stars instead of 5 stars for Storage Space. I gave 3 stars for security because I have no way of knowing how good the security is, but this page insisted that I enter something.)

A minor complaint: the UI of the newer version is not as informative as the older version; the older version showed the backup rate, the never version doesn't. (Maybe because they don't want you to see how badly it's performing?)

I think I'm going to spend my money on an extra external HD instead.

In summary, I would not recommend Mozy to a friend.

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