Just cloud is a nightmare 21 June 2013 Reviewer: David Braun from SOUTH LAKE TAHOE, CA
198 of 386 people found this review helpful
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On a scale of 1 - 10, I give JustCloud backup service a 1 for the following reasons:
1. Painfully slow backup.
2. Customer service in non-existent. They offer no phone support, only email. I sent about 20 emails to them and got a different response from a different person each time and no one offered to help me resolve my situation.
3. They change the terms of your contract after you sign up for their services and lie to you. I signed up for an unlimited plan and paid in full for 1 year. 6 months later I was told that I had maxed out my storage (2tb) and would need to pay for more than an unlimited plan. I called, sent emails, and nothing. Before this happened, I was told that I had to upgrade to a premium account, which I did. They blatantly commit fraud and lie to their customers.
If you are looking for backup services, do not pick JustCloud. Right now I am researching other backup services and looking to file a complaint against JustCloud through the Better Business Bureau.
In summary, I would not recommend Just Cloud to a friend.