JustCloud is a nightmare!!!! 04 March 2013 Reviewer: Liz McAuliffe from Gilbert,az
201 of 416 people found this review helpful
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JUSTCLOUD:
"In the cloud" backup seemed like a good solution for backing up data for my small company so I did a little on line research to choose a good reliable reputable backup service. JustCloud seemed to have good ratings and reviews at a reasonable price on quite a few web sites. And in choosing JustCloud is when my nightmare started!
The first problem was with purchasing the additional 5 GB of sync space needed to link my home and work computer. After numerous lengthy e-mails, hours spent trying to get the sync to work and being offered discounts on existing purchases and additional upgrades I received the following e-mail from the JustCloud User Experience Team admitting the problem with no fix date in sight!
Hi Mike,
Thank you for your email.
We are very much aware of these issues and our development team will be fixing it in the future, regrettably though as our priority is with backup other development priorities will delay a fix for this.
I appreciate this is not ideal, we will be happy to upgrade your sync folder to 20GB when we resolve the bugs with it.
Please let me know if there is anything else I can help with.
Kind Regards,
Keith Steele
User Experience Team
After additional e-mails and more wasted time I finally received a full refund for the additional 5 GB of sync purchased. The refund that originally was supposedly was not refundable.
The next problem noticed was the fact that my computer was taking anywhere from 1 1/2 hours to 1 1/2 days to not even finishing at all, backing up my daily data to JustCloud. They claimed that after the initial lengthy backup the additional daily backups would complete in only a few minutes. Once again, after numerous e-mails and hours and hours of wasted time I received the following e-mail from the JustCloud User Experience Team admitting the problem with a fix date of mid to late February. And guess what, late February has come and gone without a fix!
Hi Mike,
Thank you for your email.
We are aware of problems existing with file versioning and stalling backups. In mid to late February this will be fixed for definite.
As far as I have been made aware this won't require an update to the application, it will purely be a fix on the server side.
We will compensate you for the time the service has not worked correctly and your patience is highly appreciated.
Please let me know if there is anything else I can help with.
Kind Regards,
--
Carl Palomares
User Experience Team
Again, after numerous other e-mails requesting a refund in full for a service that wasn't working and being offered discounts on existing and additional upgrades we found a telephone number to contact JustCloud. After about an hour on the telephone with customer service, being told that we should not have received the above e-mail admitting the problem and that would have to pay a cancelation fee we finally received a refund in full for the 2 year agreement for the first computer but were denied a refund for the additional 1 year license purchased for the second computer. To date, JustCloud still owes me a refund for the second license that was purchased.
I don't know who JustCloud pays to get these great reviews but from my horrible experience with them I wouldn't recommend them to my worst enemy. This is definitely one of the worst scams that I have ever been involved with. My time while running a small business is extremely valuable and this scam bothered me so much that I took time out of my busy schedule to write this to warn others about JUSTCLOUD!
In summary, I would not recommend Just Cloud to a friend.
